The primary objective was to develop and implement customer retention strategies for NS Dental. iegut aimed to create a holistic approach that would not only retain existing clients but also stimulate them to become advocates, resulting in increased referrals.
The Customer Retention Strategies campaign resulted in significant improvements for MedEquip Innovations:
- 30% YoY Increase in Customer Retention; solidifying long-term relationships.
- 15% Increase in Referrals; through the success in creating a positive client experience.
- Recorded a 25% improvement in client satisfaction scores.
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